Primer Customer experience is defined as the sum total of conscious and subconscious customer perception in relation to your brand resulting from their contact with your brand in the lifecycle of the customer. And customer experience service is the process of responding to the customer interactions to satisfy customer expectations and elevate customer loyalty. It...Read More
Introduction The employee experience can play a vital role in shaping the future of an organization, the HR department with the responsibility to manage human resources, understands the importance of employee experience (EX), and hence it has become the main driving force behind the HR strategies of many enterprises. What are the key challenges in...Read More
Primer Customers were customers, then they became guests, now they are owners. It matters what customers think about your brand, but they are not always vocal about it so you need to feel for them but how will you do it? – You can do it by collecting feedback directly from them through customer feedback...Read More
Introduction Customer loyalty & happiness has become a key factor in winning the customer success game as it is widely considered to be the most important tool in sales & marketing. A plan made to benefit your customers has two-fold advantages – it leads to customers’ gain & your business benefits as you eventually win...Read More
Introduction This is 2021. For years organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager – a specialized role which is responsible for holding people tight in the sales pipeline throughout their...Read More
Introduction Retail customer experience is the sum total of all in-store & online experiences which customers get across all touchpoints throughout the customer journey. And businesses seek to improve it in order to enhance customer satisfaction, retention, & metrics like repeat purchases. Businesses ask how to improve customer experience? For that, consistency is the key...Read More
Introduction One thing which provides most momentum to the business development is employee engagement. What are the benefits of a happy workforce? – it leads to employee retention, enhances productivity, aids in creating customer loyalty, & increases organizational performance. Yet, this Gartner survey revealed that only 13% of employees are fully satisfied with their work...Read More
Introduction With technological ingress, sophistication has taken over customers’ mind & they expect a seamless experience across channels. However, many organizations lack the orientation & means to track customer experience across customer journey & rather focus on individual touchpoints. This is a half-hearted approach, Mckinsey believes organizations should rather focus on end-to-end customer journey across...Read More
Text Widget
Nulla vitae elit libero, a pharetra augue. Nulla vitae elit libero, a pharetra augue. Nulla vitae elit libero, a pharetra augue. Donec sed odio dui. Etiam porta sem malesuada magna mollis euismod.
We use cookies to improve your experience on our website. By browsing this website, you agree to our use of cookies. For more details see our privacy policy.
This website uses cookies to improve your experience while you navigate through the website. Out of these cookies, the cookies that are categorized as necessary are stored on your browser as they are essential for the working of basic functionalities of the website. We also use third-party cookies that help us analyze and understand how you use this website. These cookies will be stored in your browser only with your consent. You also have the option to opt-out of these cookies. But opting out of some of these cookies may have an effect on your browsing experience.
Necessary cookies are absolutely essential for the website to function properly. This category only includes cookies that ensures basic functionalities and security features of the website. These cookies do not store any personal information.
Any cookies that may not be particularly necessary for the website to function and is used specifically to collect user personal data via analytics, ads, other embedded contents are termed as non-necessary cookies. It is mandatory to procure user consent prior to running these cookies on your website.
Recent Comments