customer feedback


Being a business owner who can better know than you the importance of customers— so much so that they are no longer considered just customers, not even guests but owners. Businesses do everything to keep customers loyal, taking help of technology is one of them. To win customer attention, to win their purchasing power, & to win their heart, enterprises rely on customer feedback management software — either on-premise or cloud; in this blog I will take you through WovVXM—a cloud based customer & employee feedback management tool, that what are its key features, that how does it help you, & that what are its use cases.

Key features of WovVXM—

  • A lightweight, thin-client, cloud-based customer feedback software that is most apropos for your organization.
  • Adds a human factor to digitization with engaging conversational surveys.
  • When you are at far-off places, when you are on the move, when you are internet free— you can still collect customer feedback with an offline survey facility using this best customer feedback software
  • Get a pulse over your customer with word-cloud & sentiment analysis features.
  •  Create a customer engagement plan with 360-degree customer analysis.
  •  A just feedback management system for multilingual, globalized society where every customer speaks a different language. 
  • 25+ question types to measure the nerve of eclectic customers.
  • Dash off insights with a comprehensive dashboard that offers configurable, filterable reports from this enterprise experience software.
  • Get up the mind of every individual with customizable surveys.
  • Get over customer bias originating from mood swing by taking surveys through scheduling & automation at different points on customer journey.
  • Go viral by sharing feedback links on multiple channels. 
  • A customer feedback management tool sitting at the top-centre of your organizational ecosystem to draw centripetal insights.  
  • One system that blends well with existing systems to avoid multiple systems.  
  • Automate periodic, recurring feedback collection to sway efficiency along your way.

How to track customer feedback using WovVXM

CREATECreate DIY Feedback form.
Do branding with customizable logos & themes.
30+ question types to create survey forms.Pre-configured feedback templates.
ACCUMULATEBe thorough, don’t skip any customer. 
Draw feedback from all sources by tactically sharing links on all channels.
Share QR code.IP restriction, no duplicate response, link expiry time and more.
ANALYZEGenerate Net Promoter Score, CSAT, & CES metrics.
Make word clouds & generate sentiments.
Analyze responses by comparing across locations. 

WovVXM Use Cases

  • Customer Satisfaction: Know how satisfied your customers are with CSAT surveys.
  • Customer Effort Score: Calculate ease of product/service consumption through customer effort score. 
  • Net Promoter Score: A metrics that gauges loyalty. 
  • Customer Voice: Hear what they don’t speak, collect customer feedback with NPS surveys.
  • Kiosk Feedback: Unattended feedback collection.
  • On-premise Feedback: Compatible with mobile devices for on-premise feedback collection.
  • Multi-stakeholder feedback: Collect feedback from patients, visitors, students, & others. 
  • Employee Feedback: Guarantee employee satisfaction with surveys.  


Trust us, We are saying this with authority and years of experience, WovVXM – the cloud-based, pay-as-you-go software is way too ahead of others in collecting customer feedback. These are the major features that we have taken you through, there is much more to explore by yourself. Try this FREE-FOREVER solution today.