Primer
The retail tide has arrived— the Shopping Malls have enumerated the places, innovative, futuristic, & exotic products have abounded the product shelves, and customers are getting spoilt of choices— as a retail manager all that you want is to turn this tide in your favor, but how will you do it? – This draws the focus towards technology which has been a business enabler since the beginning of time. Many on-premise & cloud-based solutions are available to manage retail, forward it, and earn profit from it. We, at WovVTech, have been pursuing this technological trail of finding the most apropos retail management system since long time, we have got them off the shelf, unpacked them, and used them, from this investigational quest we have found out WovVTech’s Mall-In-Box solution to be most fascinating. This cloud-based, unified, economical & user-friendly retail management software is helping retail managers around the world to turn the things around them. In this blog, we will help you find more about it. But before that, let us take you through the problems faced by the retail industry and how automation is overcoming these problems.
| Problems | Solutions | |
| 1. Supervising multiple stores is always a difficult proposition. | Go for an automation solution that gives a holistic view of the multi-site groups. | |
| 2. Balancing consistency & localization. | Audit multiple sites for consistency. Find out customer preference through feedback. | |
| 3. Approval layers, compliance, and mall supervising slows you down. | Automated workflow management system and audit & inspection systems soothes the way. | |
| 4. Keeping customers happy. | Set up loyalty programs, collect, analyze and work on customer data. | |
| 5. Your finances have become complicate | Integrate the accounting software which enables billing, banking, & accounting operations. |
Key Features of Mall-In-Box Solution
- Revenue Assurance
A key requirement of any retail setup is to have a revenue assurance solution. Mall-In-Box has WovVRA— an advanced information system in retail that offers detailed revenue analysis.
- Dashboard to give a holistic picture of sales processes, and a centralized view of all tenants in your shopping mall.
- Sales performance and analysis reports along with monthly, weekly, daily sales reports.
- Growth analysis & trading density, category wise sales and pie charts.
- Weekly sales analysis graph with same week last year information.
- Detailed, hourly sales reports to give you details of transactions happening every minute.
- Reports to give complete brand details, get in-depth reports on brand’s sales analysis.
- View daily & monthly ADSR data. View granular, bill wise reports.
- View data for multiple malls & brands for different period of time.
- Workflow Management
The contemporary scenario in the retail industry requires an automated workflow management solution that helps in business process management, creating workflows, and providing complete visibility to all stakeholders. WovVFlow in Mall-In-Box has the following features.
- A centralized dashboard to give a single view of all tasks, statuses, and communications.
- Create workflows and projects and assign it to individuals.
- Calendar and list view of projects. View status of tasks.
- Task wise time tracking and view timesheet of employees.
- Consolidated task and time information.
- Get all tracking and collaboration information at one place.
- Experience Management
As a retail manager you need to gain deep insights to captivate customers, increase loyalty, and anticipate customer needs through feedback and analysis by using retail solutions. WovVXM from Mall-In-Box has following features:
- Create an easy, DIY feedback survey by customizing the forms and adding your brand logo on it makes it look like your own form.
- Offers multiple language support and 30+ question types.
- Pre-defined survey templates help to save manual efforts.
- Capture feedback from any stakeholder.
- Evaluate Customer Experience with NPS, CES, CSAT.
- Audit & Inspection Management
Stay armed to internal & external compliance with state-of-the-art audit & inspection management tool (WovVIA) from Mall-In-Box solution for retail.
- Create on-the-fly audit and inspection forms with different question types like free text, radio button, and check boxes.
- Plan, schedule and assign audits and inspections to designated individuals.
- User & Role profile management makes it safe and secure.
- Evaluate relative performance— period and location wise.
- Identify & address non-compliance and automatically create tickets for it.
- Track the actions taken by employees to address non-compliance and track its closure.
- Business Intelligence & Analytics
Get actionable insights by using business intelligence solutions to draw information from your business processes. WovVBI from Mall-In-Box helps you in that.
- Quick setup without any investment in infrastructure and training.
- Make your own dashboard to get a complete, holistic view of the retail business.
- Simple, intuitive, and sassy UI that makes working on it fascinating and interesting.
- Different types of reports including pivot reports that provide information on every aspect of business.
- Works across mobile, thin client, and desktop.
- Lease Management
Shopping malls have multi-tenant structure and hence you need a lease management software to get control and a holistic view of your operations. Mall-In-Box’s WovVLease just suits this purpose.
- Track important data like property upkeep, lease restitution, and expiry dates.
- Keep all the important documents related to property online and share it with tenants and owners.
- Integrates easily with other systems like finance in your retail ecosystem to ensure seamless operation.
- Know the status of your leased property at any time with a lease management solution.
- Mall Management & Loyalty
OKEN from Mall-In-Box is your experience partner, it helps you to manage malls, loyalty, experience and more.
- A single app to manage all malls at different locations. It also helps in customer experience management.
- Manage loyalty and rewards on Shopping to boost sales.
- Easy and descriptive forms to capture customer feedback and get actionable insights
- Helps in indoor mall navigation and smart parking.
- Manage queues, analyze footfalls, view visit slots and manage bills digitally.
- Billing, Banking & Accounting Management
Power your retail business by doing billing, banking, and accounting automation. Go past the hurdles of the traditional systems to streamline these operations.
- Quick set up, no code change or additional investment required. It has a simple and intuitive UI that you love to use.
- Secure system that you can access from anywhere, as it is available online.
- Allows you to focus on your business by taking the pain out of integrating billing, banking, and accounting.
- It is scalable, platform agnostic, and works with your existing hardware.
- Offers powerful analytics that have a grid, customized filters, and drill down option.
- High end reporting and analytics, billing, ordering, multi-company/location/branch system, inventory management, and other functions.
Conclusion
The net of all this writing is to make you familiar with the latest trends in the retail industry, highlight the problems this industry is facing and ways to overcome it. We have also introduced you to Mall-In-Box – a retail management solution from WovVTech, that we have found truly fascinating throughout the time we have used it. The blog explains in detail the different features of the Mall-In-Box solution, so that you can decide how it can benefit you. Let me tell you one more thing, this cloud-based, unified, & powerful software is available in FREE-FOREVER format, so you can try it and use it instantly without spending a buck for it. This solution is really going to revitalize the retail sector.
