In today’s competitive retail environment, delivering an exceptional customer experience (CX) is no longer optional—it’s essential for sustainable growth. As customer expectations continue to rise, retailers that prioritize outstanding experiences set themselves apart, foster customer loyalty, and achieve substantial business success. Why customer experience is critical for retail success: Retailers who prioritize CX are more...Read More

Introduction The shopping malls use business intelligence to optimize product sales, create a business growth strategy, and predict future market dynamics. WovVBI, a cloud-based, SaaS-modelled BI solution from WovVTech, helps shopping malls make better decisions aimed at expanding their businesses and building competitive advantage in today’s dynamic and challenging retail market. Doing sales analysis is...Read More

Primer The cerebral duel between the effort that goes into acquiring a new customer and retaining an existing customer has brought customer loyalty into prominence. Research has shown that acquiring new customers costs five times more than retaining an existing one, while both bring the same value to the organization. This has led companies to...Read More