As today’s airlines deal with millions of dollars in expenditure and revenue, there are vast opportunities to improve business processes to maximize business productivity through digitization and control across departments. Passenger airlines need to look at how they can create efficiency and elevate the customer experience of flying. Leveraging the right technology is key to succeeding in the highly competitive airline industry, and customer experience is a major point of differentiation.
The digital and mobile-enabled travel experience, which is key to building trust with both today’s passengers and employees, is enabled through an elastic business model that responds quickly to market changes by removing the constraints of the existing legacy architecture, platform, processes, and operational approaches. Major carriers will have to take advantage of innovation brought about by new technologies like cloud and mobile to gain agility and efficiency.
WovVTech products lay the foundation for game-changing digital transformation and technology shifts, ushering you to the forefront of the next-gen airlines with measurable and cost-effective solutions.
Build your own B2C App
Drive Compliance and Processes
Measure Metrics that matter
Automate Workflows
Reservation and Ticketing Workflow
Billing Management for Airline Retail and Services
Capture and Measure Feedback at multiple Touchpoints
Collect customer feedback at various omnichannel touchpoints to know customer issues & solve them to remove roadblocks & elevate customer experience throughout the customer journey. Measure quantitative and qualitative feedback with NPS, CSAT, CES, and more
Gather precious data points from multiple systems with actionable insights. Make data the most important parameter for strategy optimization to make better decisions. A complete suite of products with the flexibility to integrate with each other and all your external systems makes complete digitization possible.
Measure and meet compliances and processes for the industry. Conduct surveys of the staff, vendor, documents, & risk to stay compliant with regulatory standards. Do surveys to ensure process, people, & equipment are true to benchmarks & are delivering to the full extent.
Stay compliant to industry standards in aviation fuel audits like JIG, IATA, & ATA guidelines. It can help IFQP in the auditing of operations, ensuring that you maintain best practices & operate effectively
Our workforce management system empowers you to plan your resources rationally. You can respond dynamically to the workforce requirements & manage employee productivity with the option of tracking efforts in timesheets. Drive improvements and higher productivity through automated workflows.
The OKEN app allows you to explore the online catalogue. They can view brands, categories, products, & prices of the stuff available while flying or even before that. Through our loyalty management platform, you can provide top-of-the-world offers to flyers & increase their miles.
Increase customer loyalty by running loyalty programs to target flyers. Use these programs to engage with more customers & keep them engaged. Manage loyalty points & share privileges & benefits with them.
Take data-based decisions through real-time monitoring of Air Traffic. Measure the latest trends and increase speed to market in introducing new initiatives and tactics. Make data-driven decisions in every step, from planning to executing and, finally, evaluating their strategy by achieving specific goals.
