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Customer success management
Customer Loyalty
•October 19, 2021•

Customer Loyalty Unleashed: The Top Metrics for Success

Introduction Customer loyalty and happiness have become key factors in winning the customer success game, as they are widely considered to be the most important tools in sales and marketing. A plan made to benefit your customers has two-fold advantages: it leads to customers’ gain and your business’s benefit as you eventually win customers’ loyalty....
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Customer Success
•October 19, 2021•

6 Crucial skills for customer success in 2021

Introduction  This is 2021. For years, organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager, a specialized role that is responsible for holding people tight in the sales pipeline throughout their journey to prevent...
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