Introduction With technological ingress, sophistication has taken over customers’ minds, and they expect a seamless experience across channels. However, many organizations lack the orientation and means to track customer experience across the customer journey and instead focus on individual touchpoints. This is a half-hearted approach; Mckinsey believes organizations should rather focus on the end-to-end customer...Read More

Primer Auditing saga for small and medium businesses has a different trajectory from that of enterprises. There are some advantages and some disadvantages to being a small company—on the positive side, they have agility and adaptability, but on the negative side, they lack scale and don’t have business momentum and consistency. Owing to this unique...Read More

Introduction  Mechanization and organization are the benefits of workflow automation. It takes care of all the little things in your day-to-day work life so that you can focus on the big picture. In short, business workflow automation software greases the wheels of your business. Repetition is unproductive, even in business. The right automation software will...Read More

Introduction Software can weave magic into everything it touches. A common example is business process workflow. Integrating different components of the process creates a channel that automates your workflow. Humans can err, but software cannot; that is the basic philosophy that drives the digitization of manual work, saving time and money in the process. Hundreds...Read More

Introduction A workflow management system steps in when you feel overwhelmed with your job responsibilities. From the project manager to a new member, everyone seems to be lacking time to complete their tasks on time. Inefficiency is widespread, and there never seems to be a way out. This is where workflow management systems appear as...Read More

Primer Revenue assurance process is a set of practises involving software tools which enables a company to accurately capture revenue from the products and services that they are offering. It’s a proactive approach of dealing with risks and errors before they occur rather than waiting for the problem to happen. It meticulously goes through the...Read More

Introduction The shopping malls use business intelligence to optimize product sales, create a business growth strategy, and predict future market dynamics. WovVBI, a cloud-based, SaaS-modelled BI solution from WovVTech, helps shopping malls make better decisions aimed at expanding their businesses and building competitive advantage in today’s dynamic and challenging retail market. Doing sales analysis is...Read More

Introduction For big retailers, organized retail data is king. But the challenge is to collect, manage, and work on this data to produce meaningful information. Shopping centers, which are investing in the best business intelligence solution to control and understand this information, The era of Big Data is staring at us; every year, the amount...Read More

Introduction  One year ago, it was not the same as what it takes today to provide a good buying experience to shoppers. In fact, it changes every year. And this is happening because of constantly changing buyer demands and buying trends. Intuition doesn’t work here; it never has, and it never will. You will have...Read More

Introduction With business intelligence rolling, all doubts have been put to rest that it is the most important concept for powering business. Today, organizations are eager to collect every ounce of data they have and process it to generate precious insights based on which wise decisions can be made to drive growth and profitability. However,...Read More

Primer Business insights is precious, as the decision made on them can take you far. The real-time, fact-based information churned out of transactional data can help you gain a competitive edge in your industry. So, if the C-level executives in your organization are churning out better decisions, it is only because they have superior business...Read More

IntroductionBusiness is a serious stuff and so is intelligence hence the term BI is anything but oxymoron. Intelligence punctures competition and therefore most of the firms looking to get an edge over their rivals look for a piercing BI solution that can spike big data and unravel precious information based on which intelligent business decisions...Read More

Introduction Loyalty programs have a reason to prevail. They do what businesses across the board desire – to win customers’ hearts so they are loyal to one’s brand. Therefore, as we can widely perceive, more & more shopping malls are offering loyalty programs to win customers’ loyalty through mall loyalty programs. In depth research into...Read More

Introduction Loyalty apps, along with loyalty programs, are a great way to drive customer engagement. Loyalty programs, often on account of a lack of digital push, lack visibility, engagement, or both. While it can be emphasized with almost 100 percent certainty that loyalty applications are a prerequisite for the success of your loyalty program, and...Read More

Shopping center loyalty programs are a big craze these days. What’s at stake? Revenue, profit, customers, and everything else that makes up a big business Of course, such loyalty programs are beneficial to businesses, but they also offer a lot to customers—ccashbacks, gifts, discounts, etc.—making them integral to a positive customer experience. Here you will...Read More

Introduction Where does the inspiration of customer loyalty kick in? How do shopping malls generate and salvage customer loyalty? In this hypercompetitive world, retailers,  including shopping malls, need to have a three-pronged approach to appealing to customers’ hearts, minds, and wallets. KPMG, in its survey of 18000+ customers in 20 countries, found that around 75%...Read More

Introduction The shopping malls are a melting pot of customer experiences & for the past couple of years they are at the center-stage for yet another reason – being most affected by the pandemic. An industry which was already dumbstruck with the popularity of E-Commerce has lost the appeal of the brick-&-mortar retail experience because...Read More

Introduction Shopping Malls are on the smaller side of the global scale, and therefore they prefer a business solution that gives a high ROI. Apropos of this position, cloud solutions just click in—they offer a low entry barrier, they are efficient, and you won’t have to pay a huge amount initially. An automated daily sales reporting...Read More

Introduction  Philanthropist and tech jar Bill Gates once famously said, “Your most unhappy customers are your greatest source of learning”. Can we get ahead in the process by focusing on solutions that can find out why customers are unhappy and solve the pain points of the shopping mall owners? The fact that the fat disposable...Read More