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top CX analysis software
The Best Customer Experience Solution,
•October 19, 2021•

The best Customer Experience Management Solution of 2023

Introduction With technological ingress, sophistication has taken over customers’ minds, and they expect a seamless experience across channels. However, many organizations lack the orientation and means to track customer experience across the customer journey and instead focus on individual touchpoints. This is a half-hearted approach; Mckinsey believes organizations should rather focus on the end-to-end customer...
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NPS with WovVXM
•September 20, 2021•

Weaving a Success Story Beyond NPS with WovVXM

Introduction The customer is king, and everybody wants to know their opinion. This new strategy to listen to the Voice of the customer has underscored the importance of measuring customer experience metrics such as NPS (Net Promoter Score), usually offered by most customer experience management software. But is NPS a reliable metric based on which organizations...
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