Introduction This is 2021. For years, organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager, a specialized role that is responsible for holding people tight in the sales pipeline throughout their journey to prevent […]
Introduction The retail customer experience is the sum total of all in-store and online experiences that customers get across all touchpoints throughout the customer journey. And businesses seek to improve it in order to enhance customer satisfaction, retention, and metrics like repeat purchases. Businesses ask, How do I improve the customer experience? For that, consistency is […]
Introduction One thing which provides most momentum to the business development is employee engagement. What are the benefits of a happy workforce? – it leads to employee retention, enhances productivity, aids in creating customer loyalty, & increases organizational performance. Yet, this Gartner survey revealed that only 13% of employees are fully satisfied with their work […]
Introduction With technological ingress, sophistication has taken over customers’ minds, and they expect a seamless experience across channels. However, many organizations lack the orientation and means to track customer experience across the customer journey and instead focus on individual touchpoints. This is a half-hearted approach; Mckinsey believes organizations should rather focus on the end-to-end customer […]
Primer Auditing saga for small and medium businesses has a different trajectory from that of enterprises. There are some advantages and some disadvantages to being a small company—on the positive side, they have agility and adaptability, but on the negative side, they lack scale and don’t have business momentum and consistency. Owing to this unique […]
Introduction Mechanization and organization are the benefits of workflow automation. It takes care of all the little things in your day-to-day work life so that you can focus on the big picture. In short, business workflow automation software greases the wheels of your business. Repetition is unproductive, even in business. The right automation software will […]
The retail audit is the best way for the players in the retail industry to stay compliant with industry standards and streamline their business processes. It also makes their businesses safe from market shocks and helps in identifying and addressing market risk. By studying the data presented by the embedded analytics, businesses can make better […]
Introduction In the context of an investigation into corporate products and services, I have often heard these terms (Audit and Inspection) together. But let me tell you, they are not similar. Experts who have been working in this area for years will tell you that these are two different modes of investigating products and services. […]
Introduction Software can weave magic into everything it touches. A common example is business process workflow. Integrating different components of the process creates a channel that automates your workflow. Humans can err, but software cannot; that is the basic philosophy that drives the digitization of manual work, saving time and money in the process. Hundreds […]
Introduction Today, retail has its own vibe; this was not the case a few years ago when I would look around—pop and mom stores have given way to swanky, multi-storeyed, multi-brand stores where people throng to shop and to do a lot more. In many places, it has become a cultural phenomenon affecting people’s lifestyles […]
