The healthcare industry in 2025 continues to lead the charge in digital transformation, driven by the need to enhance patient care, streamline operations, and meet compliance standards. WovVTech’s suite of cutting-edge solutions addresses these trends, enabling healthcare organizations to deliver exceptional experiences and achieve operational excellence. Here’s how WovVTech is redefining healthcare with its innovative […]
Introduction With technological ingress, sophistication has taken over customers’ minds, and they expect a seamless experience across channels. However, many organizations lack the orientation and means to track customer experience across the customer journey and instead focus on individual touchpoints. This is a half-hearted approach; Mckinsey believes organizations should rather focus on the end-to-end customer […]
Introduction The customer is king, and everybody wants to know their opinion. This new strategy to listen to the Voice of the customer has underscored the importance of measuring customer experience metrics such as NPS (Net Promoter Score), usually offered by most customer experience management software. But is NPS a reliable metric based on which organizations […]
