Introduction All those who are into this tech-savvy world of IT know that best customer experience management software is the latest buzz word. It is that world of digits and bytes where you can keep your customers happy, but how? – By measuring and improving their satisfaction level. Small businesses have the disadvantage of scale, […]
Primer The customer experience is the central pillar of the business on which all other functions are hinged. And if it is that important, it has to be nurtured, managed, groomed, and instituted to let your business bloom. A customer experience software does all that—it measures customers experiences through feedback and leverages it to improve […]
