Introduction Customer loyalty and happiness have become key factors in winning the customer success game, as they are widely considered to be the most important tools in sales and marketing. A plan made to benefit your customers has two-fold advantages: it leads to customers’ gain and your business’s benefit as you eventually win customers’ loyalty. […]
Introduction This is 2021. For years, organizations have been concerned about losing people in their journey from prospects to customers. As a result, most have understood the importance of customer success management and having a customer success manager, a specialized role that is responsible for holding people tight in the sales pipeline throughout their journey to prevent […]
Introduction The retail customer experience is the sum total of all in-store and online experiences that customers get across all touchpoints throughout the customer journey. And businesses seek to improve it in order to enhance customer satisfaction, retention, and metrics like repeat purchases. Businesses ask, How do I improve the customer experience? For that, consistency is […]
Introduction One thing which provides most momentum to the business development is employee engagement. What are the benefits of a happy workforce? – it leads to employee retention, enhances productivity, aids in creating customer loyalty, & increases organizational performance. Yet, this Gartner survey revealed that only 13% of employees are fully satisfied with their work […]
Introduction With technological ingress, sophistication has taken over customers’ minds, and they expect a seamless experience across channels. However, many organizations lack the orientation and means to track customer experience across the customer journey and instead focus on individual touchpoints. This is a half-hearted approach; Mckinsey believes organizations should rather focus on the end-to-end customer […]
Introduction When we look at IT sector, one thing needs to be loud & clear – it’s not just a source of operational excellence & enablement. One needs to look at it as a source of innovation. But are we there? The McKinsey survey of IT executives doesn’t say so. If we take a global […]
Introduction WovV Tech’s Airports of Future suite is a complete set of software solutions to help businesses increase profit and productivity. This software suite has been designed to aid the growth of various business verticals. However, in this blog, we are going to discuss how this suite may be extremely useful for Airports to boost […]
Introduction All those who are into this tech-savvy world of IT know that best customer experience management software is the latest buzz word. It is that world of digits and bytes where you can keep your customers happy, but how? – By measuring and improving their satisfaction level. Small businesses have the disadvantage of scale, […]
Primer Does happiness have a price tag? Well, not always. From simple clothes to haute couture, how difficult is it to find the true worth of experience of wearing a high-end dress? The customer is the most important piece of the puzzle called retail, and this piece wants to glide on the dual track of […]
Primer The customer experience is the central pillar of the business on which all other functions are hinged. And if it is that important, it has to be nurtured, managed, groomed, and instituted to let your business bloom. A customer experience software does all that—it measures customers experiences through feedback and leverages it to improve […]
